Accounts Receivable
Consistent, prioritised follow-up on outstanding balances — from both payers and patients — so aging accounts don't become written-off revenue.
Overview
Outstanding accounts receivable rarely resolve themselves. Without consistent follow-up, balances drift from 30 to 60 to 90+ days outstanding, and the likelihood of ever collecting them drops sharply. WhiteCoat Ops applies a disciplined follow-up cadence to every aging bucket, prioritising the accounts most at risk of becoming uncollectible.
This includes both payer-side follow-up on unpaid or underpaid claims and patient-side support for balances and billing questions, handled with the professionalism your patients expect.
Best Suited For
- Practices with a growing volume of aging accounts
- Practices lacking dedicated staff for AR follow-up
- Practices wanting clearer visibility into what's actually collectible
A closer look at this service
Aging Bucket Prioritisation
Outstanding balances are worked according to age and risk, with 30/60/90+ day accounts each receiving an appropriate follow-up strategy.
Payer Follow-Up
Unpaid and underpaid claims are followed up with payers on a consistent schedule until resolved.
Patient Statement Support
Patient balances are communicated clearly, with support available for billing questions.
Write-Off Review
Before any balance is considered for write-off, it's reviewed to confirm all reasonable collection avenues have been pursued.
Common questions about this service
How do you decide which accounts to prioritise?
We prioritise based on balance age, payer responsiveness history, and likelihood of collection — focusing effort where it will have the most impact on recoverable revenue.
Will patients be contacted directly?
Where agreed as part of your engagement, we can support patient statement communication and billing questions professionally and in line with your practice's preferred tone and policies.
Often paired with accounts receivable
Ready to strengthen your accounts receivable?
Tell us about your practice and current process — we'll walk you through how this service fits into your revenue cycle.