Patient data protection is not a feature — it's the baseline.
Medical billing requires handling some of the most sensitive information a person has. Here's how we approach that responsibility.
UK GDPR & Data Protection Act 2018
Our data-handling processes are designed around the principles of lawfulness, purpose limitation, data minimisation, and accountability set out in UK GDPR and the Data Protection Act 2018.
HIPAA-Aligned Handling (US Engagements)
For engagements involving US patient billing data, we structure our processes around HIPAA's Privacy and Security Rule expectations, including safeguards for Protected Health Information (PHI).
Confidentiality by Design
Access to patient and billing data is restricted on a need-to-know basis, governed by internal confidentiality agreements and documented handling procedures.
Secure Data Transmission
Data in transit and at rest is handled using encryption and secure transfer protocols appropriate to the sensitivity of healthcare billing information.
How we put this into practice
Need-to-Know Access
Access to patient and billing data is restricted to team members who require it to perform their specific role.
Documented Handling Procedures
Data handling, retention, and disposal procedures are documented so compliance doesn't rely on informal practice.
Secure Transmission
Data in transit and at rest is handled using encryption and secure transfer methods appropriate to its sensitivity.
Confidentiality Agreements
Team members handling patient billing information operate under documented confidentiality obligations.
UK GDPR, the Data Protection Act 2018, and HIPAA
UK GDPR & Data Protection Act 2018: As a UK-based service provider, our data-handling processes are designed around the core principles of these frameworks — lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; and confidentiality and integrity ("security"). Where we act as a data processor on behalf of a practice, we structure our engagement to reflect that relationship appropriately, including in our contractual terms.
HIPAA (US Engagements): For engagements involving the billing data of US-based patients, we align our internal processes with the expectations of HIPAA's Privacy and Security Rules regarding the handling of Protected Health Information (PHI), including administrative, physical, and technical safeguards appropriate to our role in the billing process.
We encourage every prospective client to raise specific compliance questions during the consultation process — including any Business Associate Agreement (BAA) or Data Processing Agreement (DPA) requirements relevant to your practice.
Have specific compliance requirements?
Tell us about your regulatory environment and data-handling requirements — we'll walk through how our process aligns with them.